Refund policy
Last updated: July 3, 2026
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cozynotescompany@gmail.com. Please note: you will need to email us before you send your product(s) back. We have a special return mailbox. Any packages received at our warehouse will take longer to process.
All returns must be approved by us before being sent back. Returns sent without prior contact and authorization will be refused or discarded and will not be eligible for a refund.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return questions at cozynotescompany@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
Email us at cozynotescompany@gmail.com to start an exchange.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cozynotescompany@gmail.com.
Cancellation Policy
Orders may be canceled within 24 hours of purchase for a full refund.
Cancellation requests must be submitted within the 24-hour window by contacting us as soon as possible.
Once an order has been shipped, it can no longer by canceled.
If your order has already shipped, please refer to our return and refund policy (if applicable).
If you need to cancel an order, please contact us at cozynotescompany@gmail.com with your order number, and we'll be happy to assist you if your order is still eligible for cancellation.